H E L L O

Sandra is an SF-based design lead, shaping emerging tech into intuitive and elegant products - from consumer UX to enterprise AI.

Welcome to my site.

RECENT WORK

I led the designs for key features of ServiceNow’s AI Search.

Case studies coming soon!

Enhanced Chat

I played a key role in leading this 2.5 years-long project: a multi-modal, conversational AI search experience, increasing task resolution by 30% in pilot. General availability in May 2025.

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Intelligent Search for CMDB

I designed a customizable summary view of complex tables, expanding searchable data

accessibility by 60%.

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AI Search Tuning & Evaluation Tool

I gamified complex task of data labeling and set up for AI search to significantly streamlined workflows, and designed dashboards for evaluation of highly complex data sets.

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Genius results

I designed robust result cards that elevate high-relevancy answers and make them personalized and actionable.

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BLOCKCHAIN WORK

A self-correcting supply chain platform that leverages blockchain and AI technologies to increase visibility and security across enterprise operations.

Launched for general availability in May 2020! View the official launch here.

Cycle-time predictions: the Watson AI-powered capability that recognizes transactional patterns, detects out of range activities, and notifies users of exceptions.

Launched for general availability in May 2020. View the official launch here.

PAST WORK

As a modernization effort for a new library component that was adopted across the organization.

Incrementally launched since May 2020.

VIRTUAL DERM

Habit-tracking app: an end-to-end skincare engagement for customers, from acquisition, retention, and eCommerce integration.

OVER IT!
A mental-health AR app

A mental health AR app to help users let go of traumatic experience, published on Medium.com
Read it here.

e-Commerce
PC ENROLLMENT OPTIMIZATION

Optimizing a check-out experience: the redesign of a subscription enrollment flow from shopping cart to checkout, streamlining the process from 10 pages to 1.
Launched in October 2018 and resulted in $4.5 revenue increase in its 1st quarter.

H E L L O

RECENT WORK

BLOCKCHAIN WORK

A self-correcting supply chain platform that leverages blockchain and AI technologies to increase visibility and security across enterprise operations. Launched for general availability in May 2020! View the official launch here.

PAST WORK

VIRTUAL DERM

Habit-tracking app: an end-to-end skincare engagement for customers, from acquisition, retention, and eCommerce integration.

OVER IT! A mental-health AR app

A mental health AR app to help users let go of traumatic experience, published on Medium.com Read it here.

e-Commerce PC ENROLLMENT OPTIMIZATION

Optimizing a check-out experience: the redesign of a subscription enrollment flow from shopping cart to checkout, streamlining the process from 10 pages to 1. Launched in October 2018 and resulted in $4.5 revenue increase in its 1st quarter.

A self-correcting supply chain platform that leverages blockchain and AI technologies to increase visibility and security across enterprise operations.

Launched for general availability in May 2020! View the official launch here.

OVER IT!
A mental-health AR app

A mental health AR app to help users let go of traumatic experience, published on Medium.com
Read it here.

e-Commerce
PC ENROLLMENT OPTIMIZATION

Optimizing a check-out experience: the redesign of a subscription enrollment flow from shopping cart to checkout, streamlining the process from 10 pages to 1.
Launched in October 2018 and resulted in $4.5 revenue increase in its 1st quarter.